OUMail Support page

日本語

Frequently Asked Questions

1. Can’t sign in to OUMail

1-1. you don't reach the password entry screen

You may have entered the wrong email address. Please check the following points.

1-2. the password you entered is wrong

1-3. Multi-factor authentication doesn't work well. For example, changing your phone number or device.

Request for resetting your account's multi-factor authentication from this website.


2. Changing or not knowing the password

The password for OUMail is the same as the one for Osaka University Personal ID. If you forget your password, contact the staff for Campus-wide IT Authentication Platform Service.
You can change your password from this website. If you change your password, it takes about an hour for the password of OUMail to be updated.


3. Not receiving messages

3-1. Messages don't reach OUMail

3-2. Messages don't reach the forwarding email address.


4. Changing multi-factor authentication options. For example, changing your phone number or device.

You can change multi-factor authentication options on this page.
However, if you can't change multi-factor authentication options yourself, Request for resetting your account's multi-factor authentication from this website.


5. Using email software. For example, Gmail, Outlook, Thunderbird, and so on.

Please look at the following pages about setting email software. Gmail for receiving, Gmail for sending, Outlook, Thunderbird
※If you use email software that does not support multi-factor authentication, for example, Gmail, Thunderbird, you need "app password". For the details, refer to this page.

Please check the following points before you use email software.


6. Using services other than email

Refer to this page.


You can also see this FAQ. If the problem persists, contact the following email address or number.
 email:info[@]ecs.osaka-u.ac.jp ※[@] must be replaced with @
 phone:06-6850-6801, 6806 weekday 8:50 am ~ 5:00 pm

FAQ